Last updated: 3 November 2026

These terms apply to all orders placed with Furnishings Hub UK through furnishingshub.co.uk, by WhatsApp or by phone. Please read them before placing your order. They do not affect your statutory rights as a consumer.

1. About us

Furnishings Hub UK, Unit 2 Waverledge Street, Waverledge Business Park, Blackburn, England, BB6 7LS.
WhatsApp / Phone: +44 7456 439050 · Email: furnishingshub52@gmail.com

2. Your order

When you place an order, you will receive an order confirmation. A contract is formed when we confirm your order. We may decline an order, for example if an item is out of stock or a pricing error has occurred; if so, we will tell you and refund any payment in full.

3. Prices and payment

All prices are in pounds sterling (£) and include VAT where applicable. Standard ground-floor delivery is free on every order to UK mainland addresses. Upper-floor delivery (from £10 per floor) and optional sofa assembly (£20) are charged extra, as shown on each product page. You can pay on delivery, either in cash or by bank transfer to the account details provided by our driver. If you prefer to pay in advance by bank transfer, please contact us on WhatsApp and we will send you our bank details. Full payment is due when your order is delivered unless paid in advance.

4. Delivery

  • We deliver across the UK mainland, usually within 2–4 working days.
  • Standard delivery is to the ground floor. Delivery to upper floors costs extra (from £10 per floor), and optional assembly is available for £20.
  • You can choose a preferred delivery date at checkout.
  • Next-day delivery may be possible for in-stock items. Please WhatsApp us before ordering to check.
  • Someone aged 18 or over must be present to receive the order. Please make sure your sofa will fit through doors, stairways and hallways before ordering.
  • Delivery times are estimates. We will contact you if there is a delay.

5. Product information

We try to show our products as accurately as possible. Colours may look slightly different on screen, and sizes may vary by a few centimetres. Fabrics may show natural variation.

6. Cancellations and returns

You have the right to cancel within 14 days of receiving your order. Return costs are your responsibility unless the item is faulty. Full details, including our £100 collection charge, are in our Returns & Refund Policy.

7. Damaged or faulty goods

Please check your order on delivery and tell us within 48 hours if anything is damaged, faulty or not as described. Your legal rights under the Consumer Rights Act 2015 are not affected.

8. Showroom visits

Our Blackburn showroom is open by appointment only. Please WhatsApp us to book before visiting.

9. Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We are not responsible for loss that was not foreseeable, or for business losses. Nothing in these terms limits our liability where it would be unlawful to do so.

10. Your personal information

We use your personal information as described in our Privacy Policy.

11. Complaints and governing law

If you have a complaint, please contact us first and we will do our best to resolve it. These terms are governed by the law of England and Wales.